Qurias - a customer experience consultancy

Thorfisk

Responsive Design

ValueTouchpoint AnalysisWireframesResponsive DesignDevelopmente-Commerce

Danfoss

User Experience optimization

Performance BenchmarkingCustomer Journey MappingUXVendor ScreeningInteractions Design

VELFAC

Online sales optimization

Requirements specificationWireframesDesignVendor ScreeningDevelopment

Who we work for

Verdo Phønix Tag Thorfisk Kop & Kande Tajco

Anders Damgaard Fink

I always strive to create real value by creating systems and functions that improve people's lives by making things easier, more enjoyable and meaningful to the individual. I have worked with user experience and usability for 15+ years.

Partner & UX Director
Mail:adf@qurias.com
Phone:+45 2228 3600
Social

Henrik Rosenmeyer

”You cannot not communicate” has been my favorite quote in the past 16 years where I have been working with communication (on/off-line) as strategic planner. Everything communicates and excellent solutions are always founded on solid customer insight.

Partner & Strategic Director
Mail:hero@qurias.com
Phone:+45 5240 9001
Social

Susan Wiesenberg

I have worked with communications for over 25 years. I am passionate about helping companies become social and thereby achieve the best results in the strategic use of online media, customer experience and networking.

Consultant, Strategic Change
Mail:susan@qurias.com
Phone:+45 2051 6150
Social

Qurias is an exeperience strategy and design consultancy founded in 2010. We help companies create meaningful experiences with their products and services through our consulting services. We strive to push the practice of experience design forward with our seminars and workshops. We share our ideas through writing, speaking and teaching.

Qurias is one of the first companies of its kind in Denmark. We are 100% independent and have no preferences within on-/off-line, systems, competencies etc. We have a proven International track record performing touchpoint analysis and painpoints optimization.

Customer Journey Mapping

We have developed a unique and tested Customer Journey Mapping Tool collecting information about customer behavior in the critical touch points and identifying the emotions and thoughts …behavior. Our Customer Journey Mapping Tool identifies and priorities the strategic steps to improve your customers’ experience. Our approach is called a Value Touchpoint Analysis® (VTA) and all the steps of the analysis are documented and a registered trademark.

Learn more? call us at +45 7199 7578

Customer Experience Design

Based on our Customer Journey Mapping we develop strategic improvements to enhance your customers’ experiences ‘in the moment of truth’ when they interact with your company. We identify and optimize your customers’ touch points with your company to ensure that they create real value. The optimization takes place on/off-line – across the customer focused activities in the company’s value chain.

Learn more? call us at +45 7199 7578

Working with Customer Experience

Working with customer experience management is about gaining new knowledge and work methods – but far more important is a new mindset. Qurias teaches and educates organizations, boards and individuals how to master this new mindset and skills within Touchpoint Management and Customer Journey Mapping.

Learn more? call us at +45 7199 7578

A new customer
experience consultancy

Thorfisk

Danfoss